We are looking for a Systems Analyst e-Tech support specialist for a full time position in our Woodbridge, NJ office to deliver technical support to our independent agents and consumers who use our Agency and Consumer Interface Systems. Ideal candidate will have experience in both: P&C insurance as well as technical support. Responsibilities: Answer incoming client calls from agents, consumers and internal transfers from marketing, call and sales centers. Remotely troubleshoot technical issues (connectivity, hardware, software, access, etc) pertaining to our agent and consumer interface applications. Manage time within SLA s, interact with tier 2 groups, own ticket management from open to closure, follow procedures and maintain records using the BMC ticket management system Provide Project assistance when required Perform other job-related duties as assigned Requirements: Excellent verbal and written communication skills Excellent PC skills, working knowledge of Microsoft Office Suite, Windows and MAC Operating System Strong interpersonal skills, ability to work well with others and work with minimum supervision Basic knowledge of personal lines quoting and industry Basic knowledge of Agency Management Systems Basic knowledge of helpdesk ticketing tools Comprehensive understanding of insurance industry, specifically personal lines quoting systems and agent A minimum of 1-3 years of experience A minimum of an Associates degree; BA/BS preferred ****Hours are Monday through Friday 11am to 7pm**** About Plymouth Rock Plymouth Rock is a leading auto insurance provider serving more than 650,000 customers across Connecticut, Massachusetts, New Jersey and New Hampshire. Tapping into its 30+ years of industry experience, Plymouth Rock has pioneered a new way to do car insurance for consumers. Combining the local knowledge and expertise of independent agents, with the power and ease of doing business online, Plymouth Rock has changed the insurance lifecycle by giving consumers choice to do business the way they want. Plymouth Rock is headquartered across from South Station in Downtown Boston, with offices across New England and New Jersey. With more than $1 billion in premiums underwritten and serviced, the Plymouth Rock Group employs over 1,500 people and writes insurance through 800+ independent agents. Plymouth Rock Assurance Corporation holds an A.M. Best rating of A-/Excellent. - provided by Dice Associated topics: customer support, desk, excel, information technology help desk, information technology support, msword, system support, technical support, technical support specialist, troubleshoot Associated topics: assistant, client support, customer support, desk, edi, information technology help desk, msword, support, system support, technical support
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